Call Centre Systems

No two call centres operate in the same way. From prompting to reporting, call centres need to optimise people, processes and technology to continuously improve service to customers.

Telephony lies at the heart of the customer interface so call centre operators require a solution that can be tailored exactly to their requirements. Asterisk, the world’s leading open source PBX platform, enables just that. The open nature of the platform enables a huge array of applications or legacy systems to be integrated ensuring that each solution fits the operator’s needs.... exactly.

We are the Premier Asterisk systems integrator in the UK and we have unrivalled expertise in the deployment and integration of Asterisk based solutions. Utilising Asterisk and its ability to easily integrate, we are able to deploy call centre solutions at a completely new price paradigm when compared to hardware based products from traditional manufacturers.

Our Core Call Centre Modules include



Inbound Automated Call Distribution including skills based routing and sophisticated operator productivity algorithms. More info Payment gateway and PCI call recording Automated payment systems and guaranteed compliance. More info	Computer Telephony Integration with other legacy or deployed technology within the call centre such as the customer relationship management (CRM) system More info Interactive Voice Response flexible and sophisticated, ensuring customers are routed to the most appropriate skill set. More info	Outbound Predictive Dialling to serve outbound campaigns and optimise the penetration of your data set. More info Workforce Management Real-time Monitoring Powerful wallboard and dashboard displays. More info
	Workforce Management Call Logging & Reporting Custom reporting with over 150 metrics to choose from. More info

Our rich IP and telecoms capability means we can also assist with your network and connectivity, provide a fully managed or hosted service, even enable the publishing of a SKYPE Id and manage VoIP calls within existing call and service plans.