Call Centre Systems

No two call centres operate in the same way. From prompting to reporting, call centres need to optimise people, processes and technology to continuously improve service to customers.  

Telephony lies at the heart of the customer interface so call centre operators require a solution that can be tailored exactly to their requirements.  Asterisk the world's leading open source PBX platform, enables just that. The open nature of the platform enables a huge array of applications or legacy systems to be integrated ensuring that each solution fits the operator's needs.... exactly.

We are the Premier Asterisk systems integrator in the UK and we have unrivalled expertise in the deployment and integration of Asterisk based solutions. Utilising Asterisk and its ability to easily integrate, we are able to deploy call centre solutions at a completely new price paradigm when compared to hardware based products from traditional manufacturers.

 Our Core Call Centre Modules include











Inbound Automated Call Distribution
including skills based routing and sophisticated operator productivity algorithms.
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Payment Gateway and PCI Call Recording
Automated payment systems and guaranteed compliance.
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Computer Telephony
Integration with other legacy or deployed technology within the call centre such as the customer relationship management (CRM) system
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Interactive Voice Response
flexible and sophisticated, ensuring customers are routed to the most appropriate skill set
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Workforce Management Call Logging & Reporting
Custom reporting with over 150 metrics to choose from.
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Outbound
Predictive Dialling to serve outbound campaigns and optimise the penetration of your data set.
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Workforce Management Real-time Monitoring
Powerful wallboard and dashboard displays.
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Our rich IP and telecoms capability means we can also assist with your network and connectivity, provide a fully managed or hosted service, even enable the publishing of a SKYPE Id and manage VoIP calls within existing call and service plans.

0844 846 2323
Contact us now for more information
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