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Foehn in Call Centre Europe Magazine |
London, England - 1st December 2011
"They are talking about you and you need to know what they are saying. Before you buy call recording and speech analytics systems, read these valuable tips from experts in the field."
Call Centre Europe Magazine presents an insightful look into the market of call recording and speech analytics providing valuable tips from experts in the field, including our very own CEO James Passingham. Discover more about why your call centre can afford call recording no matter the size, why listening to your customers has become even more important with the increase of social media, what's in store for the future of call recording technology and the importance of taking care when using speech recognition technology.
A must read for anyone in the call centre industry.
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