Inbound Call Handling

Our hosted inbound call handling service lets you control your calls on any number, anywhere and from any device.

For both geographic and non-geographic numbers, we provide online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.

With Foehn’s inbound call handling service, you’ll need no capital outlay, it can be set up on the network in minutes for maximum operational flexibility, and is incredibly easy to use thereby increasing the productivity of your business.

So if you're looking for feature rich network services that are scalable and cost effective without the capex, and you want all this through an easy to use web interface that allows you to make changes live in an instant, we have the right solution for you.

You can access all services online. The intuitive user interface is used to create inbound call routing directly for immediate activation. You have access to your subscribed features and we can help you tailor call plans to meet your individual business requirements.

Build Tailored Call Plans

Build call plans according to your business operating hours and modify instantly in accordance with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential and provide improved customer service to your customers.

Call Statistics

Easily interpreted graphs of your inbound call statistics helps you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

Call Queuing

Queue incoming on a destination number to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisor.

Auto Attendant (IVR)/Announcements

Interactive Voice Response (IVR) allows you to upload file announcements to an inbound call plan as a way of communicating with callers. Use the IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.

Our inbound call handling service provides feature rich network services that are scalable and cost effective without the capex.

Available at three levels, the service is hugely valuable to organisations looking to fulfil any or all of the following: Excel in customer service, for example by managing callers during busy hours or when the office is closed.

Cater for business continuity in the event of a disaster by instantly redirecting calls to another site.
Record calls for compliance or training purposes and report on productivity.
Provide contact centre services such as call centres looking to professionally handle calls for multiple clients.
Create a local (01/02 number) or national (08/03 number) presence.
Monitor advertising campaigns and report on the return on investment.

We offer three levels of inbound call handling service which cover varying degrees of the standard features below. In addition there are some advanced features available for all levels of service if you require that granularity of information and functionality.

Standard Features

Secure Online Management for quick and easy access
Make informed business decisions with Performance Statistics
Never miss a call with Divert on Busy/No Answer/ Failover
Time of Day/Day of Week Routing to suit your business hours
Deal with weekends and bank holidays using Date Routing
Load balance your calls across teams or sites with Call Distribution
Tailor call routing according to you callers number with Area Based Routing
Cope with your busy periods using scalable Call Queuing
Provide callers with menu options for call routing using Auto Attendant (IVR) / Announcements

Advanced Features

Measure advertising ROI and productivity with Advanced Call Statistics
Use Call Recording for audit trails, compliance or training purposes
Pick up, share and archive Voicemail across your sites or teams
Personalise call answering according to inbound numbers with Call Whisper

Use with any number, anywhere, from any device

The service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user friendly website that can be accessed from any device.

Easy to use

The entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.

Immediate to set-up

Everything's online and directly feeds into the SIP provider's network giving the ability to instantly create or make changes to call plans, announcements and other features.