PCI Compliant Call Recording

Ensure you have a telephony system that balances compliance and data security with customer satisfaction and staff motivation.

Our PCI compliant call recording service ensures that organisations and call centres that process payments over the telephone follow the necessary PCI (Payment Card Industry) DSS standards.

 In order to be PCI compliant, organisations must demonstrate they have completed the following:

• Build and Maintain a Secure Network
• Protect Cardholder Data
• Maintain a Vulnerability Management Program
• Implement Strong Access Control Measures
• Regularly Monitor and Test Networks
• Maintain an Information Security Policy

 Protect Cardholder Data

With our solution, your organisation can be compliant with the standard regulations, as well as protect your organisation's security. Our call recording module guarantees PCI compliance whilst on the call. This allows organisations to record agents' calls for training and auditing purposes but omits sensitive cardholder information from the sound file.

 How does this work?

Foehn’s call recording module has been designed for easy of deployment and to be flexible across multiple system architectures. We can either host this for you or if you prefer to have full control, deploy this on hardware and software on your premises.

You can completely eliminate the risk of fraud in your organisation, simply because no sensitive payment data is being taken by the agents, nor is it recorded, or held on your systems.  So you will never have to worry about protecting the data and the level of PCI auditing is minimal.

During a call, the customer will be prompted by an agent to enter their data into the telephone keypad. The DTMF signal tones are converted and masked, so that any call recording does not identify the entered digits. This method of inputting details via a keypad is actually easier than speaking it over the phone, as there are no communication or transcribing errors.

And importantly there are no interruptions on the call, so the agent can continue to communicate with no disruptions. 

Benefits for you?

Besides the PCI DSS compliance, you also benefit from the reduced costs of auditing because no data is being recorded.

In terms of satisfaction, your customers enjoy a level of care of their security, you can improve call handling time whilst simultaneously protecting the company from fraud.  And now your staff, who are particularly vulnerable to criminal gangs who target and pressure them into obtaining credit and debit card information no longer have this risky information available to them.

 Other Call Centre Technology: 

Contact us for a full quote or to find out more.