Managed Network Services

Managing networks is probably not your business......It is ours!

Whether you are seeking to outsource the management of your own infrastructure assets to a dedicated team of experts, or procure network services that are fully managed, Foehn can provide the right solution.

With over a decade of experience in managing infrastructure for some of the UKs most demanding corporates, we are confident that we can provide the right model for your business.

By engaging Foehn you can concentrate on your business, confident that we remain focussed on ours; managing networks for our customers.

We offer 12 service categories from which you can select 68 service attributes, each conforming to ITIL best practice.

Service categories.

Within each service category we provide the following 3 service levels:

• Maintain
• Operate
• Optimise

A reactive service that provides: Trouble-shooting Break-fix maintenance Service delivery management Quarterly review Support cover per agreed service level response times and operating hours

All of the Maintain package features plus: A designated number of agreed Moves, Additions, Changes and Deletes (MACDs) per month Pro-active infrastructure management through application health checking, threshold monitoring, outage reporting and escalation management Foehn take full responsibility for incident resolution when systems fail and endeavour to find and remedy the fault ahead of the end users noticing

For dynamic companies with frequent business change and business critical systems.

All of the services of Maintain and Operate plus: On-going management to attain the optimum level of availability, security and performance Capacity trend analysis and remediation to optimise the system throughout its lifecycle Inbuilt cover for system changes beyond the system's original signed off design Quarterly/monthly consultations from a Foehn Managing Consultant to correlate service trends with proposed network changes to maintain business viability and agility