What is ITIL?
ITIL defines within a set of structured volumes best practise associated with the delivery and management of IT services. The library was generated by the UK government as a means of standardising practise across IT initiatives in different government departments. However it is now adopted beyond government projects and accepted as the benchmark.
ITIL is published in a series of volumes. Version 2 has 9 volumes.
- Service Support
- Service Delivery
- ICT Infrastructure Management
- Security Management
- The Business Perspective
- Application Management
- Software Asset Management
- Planning to Implement Service Management
- ITIL Small-Scale Implementation
However, Version 2 will be withdrawn in June 2011 to be replaced by the 5 volumes published in Version 3.
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce.
