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Switchvox Phone Systems

Unified Communications at affordable prices.

Switchvox is a complete IP PBX that comes pre-installed and pre-configured with a comprehensive list of features - ideal for small and medium sized organisations who require cost effective VoIP telephony that is simple to deploy and easy to manage.

As Switchvox is built on the open source platform Asterisk, the family of Switchvox appliances provides sophisticated features at affordable prices in an off-the-shelf product enabling your organisation to boost its image through its communications.

Foehn manages Switchvox deployments on behalf of organisations ranging from between 5 and 500 users and we also offer a strong on-going support programme.

As Digium's, who own Switchvox, Select reseller, we have experience of implementing and supporting all solutions so we are in the best position to help advise you business on the most appropriate solution for your organisation.

For a more information or for a quote contact us.

This award-winning telephony system has been installed by hundreds of businesses looking for ways to leverage their communications system to increase sales and improve productivity, without breaking their budget. In fact, Switchvox has saved some businesses as much as 60% over their existing system.

The Top 10 Reasons to Switch to Switchvox.

Here are ten reasons why a Switchvox phone system might be suitable for your organisation.

1. Save Money on Your Phone System

Switchvox is based on open source technology and standard hardware, that usually costs far less than any comparable system.

Switchvox is capable of handling not only your old telephone lines, but it can connect to VoIP lines as well.

Switchvox is a Unified Communications solution, with many other products rolled into your Switchvox, such as chat, fax, conferencing and more.

2. Boost Your Image

Switchvox is a system designed for small and medium businesses. It offers features that allow you to provide a service that enterprises can pay significant sums for.

When you receive a customer call through Switchvox, you have one screen with all of their information at your fingertips — such as account information and order history. Switchvox can actually help you acquire and retain business by providing the polished image of a company that people want to do business with.

3. Future-Proof Your Phone System - Switchvox Grows With Your Business

Switchvox grows with you, unlike proprietary systems that just grow old and outdated.

Switchvox is software-based, so installing new features and capabilities is as simple as a one-click update. And as long as you maintain your Switchvox software subscriptions, these updates are free.

4. Easy to Install, Easy to Maintain

Whether you have a single office or a huge distribution enterprise of hundreds of small branches it's important to be able to roll out a Switchvox without overhauling everything at once.

Digium's adherence to open standards like SIP really comes into play. For example, if you already have SIP, analogue or proprietary digital phones, they will work with your Switchvox.

Foehn will work with you to find what works for your budget and communication needs.

5. Trust Your Business to the Market Leader

Switchvox is built on a strong foundation of open source Asterisk software, the world’s leading open source telephony platform, which Digium invented and maintains today.

Digium’s Asterisk technology, the technology that Switchvox is based on, is the market leader in open source communication, with Asterisk acting as the power under the hood of almost 90% of the open source telephone systems out there.

6. Boost Productivity

Every employee can have a Switchboard that is customised just for them, that they can manage themselves.

Not only does it show whether colleagues are on the phone and let them point and click to call and drag and drop to transfer, but they can also automatically see relevant information about the calls they get.

With Switchvox’s Switchboard, you have the ultimate flexibility to streamline every employee’s job and tasks, saving time and improving the quality of every call.

7. Visibility & Reporting on Your Business Communications

Switchvox provides so much visibility into the system, from nice graphs of who on your sales team has been on the phone the most this week to granular data about individual calls.

Switchvox provides visibility in real time, through a web interface we call the Switchboard. SMB and every user on the system has access to it. The Switchboard can show you who’s on the phone, even employees on connected to peer Switchvox servers or working remotely.

8. Simple to Manage

You can set it up once or constantly adjust everything about it — most importantly, you can do this yourself, through an easy, point-and-click interface. Need to make a quick change to your business hours or send all the calls that normally ring the receptionist to another employee for the day?

With Switchvox, it’s easy, and you can do it from anywhere you have Internet access — home, or even your mobile phone’s web browser.

9. Connect Multiple Locations

Switchvox has the ability to tie all of your people together into a unified system on your phone. Whether you have just a few employees that work remotely or you’re a distributed enterprise with hundreds of retail locations.

Peering servers together means that you’ll be making free calls between locations and Switchvox supports remote workers that are using anything from a desk phone in their home, their mobile phone or a software phone on their laptop to communicate.

10. No Vendor Lock In

You can build Switchvox into your existing network and the gear you’re already using in your office. It also means that you have a wider selection of vendors to choose from.

If you want to change something down the road, the Switchvox you've chosen will roll with the punches.

Switchvox offers enterprise-class UC features at affordable prices

Key applications such as call recording, chat, user profiles, presence and CRM integration can be accessed both through the web interface - the Switchboard - and directly from your IP handset.

This adds greater flexibility and control for both users and administrators.

Take a Look at the Key Features of Switchvox:

Traditional and VoIP Calls	By mixing VoIP with traditional calls,your business can optimize communications and save money without sacrificing features.
Fax	With switchvox, fax is integrated so you no longer need a separate fax server. All faxes are delivered directly to your inbox! Plus, you can use the same number for calls and faxes.
Video Calling	Collaborating over long-distances has never been easier or less expensive since video phones are compatible with switchvox.
Recording and Monitoring	Great for training or auditing calls, Switchvox's recording and monitoring features are just one-click away.
Chat (Instant messaging)	There's a chat server built-in so that your employees can instant message each other without compromising corporate security by using a public chat service.
Microsoft Integration	Seamlessly integrates with all of the fundamental applications you work in everyday, like Outlook, Word, Powerpoint and Excel.
Presence	Your employees can work smarter when they have access to all office communications within a single screen. See who's in the office and know who is on a call or away from their desk
Unified Messaging	With voicemail delievered to your inbox or mobile device, you can stay in communication wherever you are.
Real-Time Interaction	Switchvox's switchboard has click-to-call, drag-and-drop transfers and other features that make it easier than ever to communicate intuitvely.
Reporting and Call Logging	See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
Conferencing	A built-in conference bridge allows all of your employees to manager their own conference rooms on-demand
Call Queues	Not just for the call center Switchvox brings powerful call queuing functional to even the smaller business that needs to efficiently handle inbound calls.

Switchvox On Your Smartphone

Switchvox Mobile seamlessly integrates your Switchvox phone system with your company's iPhone or BlackBerry

Smartphones, unifying your communications no matter where you are.

Switchvox Mobile gives you access to all capabilities such as:

Company Directory - The directory is available from Switchvox Mobile. Click to call external numbers directly from your iPhone or accept internal extensions and external numbers by letting Switchvox call your iPhone to connect the call automatically.
Voicemail - Switchvox Mobile also makes it easy to listen to and manage your voicemail messages and return calls.
Call Rules (Find Me/Follow Me) - With Switchvox mobile, you have an easy way to activate different call rules without a computer. Now it's no trouble to turn on your "Out to Lunch" rule right from your iPhone!

Want to connect your organisation's mobile communications to your phone system without spiralling call costs or losing control?

Switchvox mobile

Switchvox Add Ons

Most things come as standard with Switchvox. But here are three special add-ons that work with other software to help you be even more productive.

Switchvox Notifier Suite

This integrates your Switchvox PBX with your Microsoft Office software programs (Outlook, Word, PowerPoint, and Excel).

Click to call from Outlook Contacts
Smart Tags in Outlook, Word, Excel, and PowerPoint
Make calls from your Windows desktop
Displays the caller ID and your call history with callers
Open Switchboard from the Call Panel
One-click option to play a voicemail message or view a fax

Fire Dialler Firefox Extension

Works with the Firefox web browser to allow you to click phone numbers on any web page and have that number ring from your extension.

firedialer

Allows dialling numbers from any web page
Imports your Rapid Dial list to allow calling from your browser
Has a highlight feature to make finding phone numbers easy
Conveniently keeps track of your dialled numbers

Microsoft Dynamics, Salesforce.com & Sugar CRM integration

crmintegration

Switchvox integrates well with CRM software such as Microsoft dynamics, Salesforce.com and SugarCRM.
Detailed information from your CRM system can automatically pop-up on incoming calls via the Switchboard
Switchvox's real-time call control panel, eliminating the burden of having to access records manually

Depending on your business' needs and size, there are three main Switchvox Appliances to choose from.

Switchvox 65

Best for offices that don't have a computer rack and need space- savings of a small platform
Supports up to 30 users and up to 12 concurrent calls
Up to 5 concurrent recorded calls and up to 5 simultaneous users
Silver, Gold and Plantinum Subscription Plan
Standard 1 year/ 3 year extended warranty

Switchvox 305

Best for medium-sized businesses with a computer rack or shef space that want the power of server-class UC system
Supports up to 150 users and up to 45 concurrent calls
Supports up to 10 concurrent recorded calls and up to 15 concurrent conference users
Silver, Gold and Platinum Subscription Plan
Standard 1 year/ 3 year extended warranty

Switchvox 355

Best for medium to large businesses that want a high performance, highly redundant, full-featured rack mount UC system
Supports up to 400 users and up to 75 concurrent calls
Supports up to 20 concurrent recorded calls and up to 30 simultaneous users
Silver, Gold and Platinum Subscription plan
Standard 1 year/ 3 year extended warranty

switchvox-smb-355