If you have a disability and you need help to get the most out of your regular telephone, contact us at [email protected]. We can advise you about access features that can be made available to help you stay in touch using your phone.

If you can’t speak or hear on your phone, the Next Generation Text Service (http://www.ngts.org.uk/) could help you. This service consists of a group of relay assistants waiting to relay phone conversations between a text-user and a phone-user. When making a phone call a text-user ‘talks’ by typing to the relay assistant who speaks their words to the phone-user, and then the relay assistant types the phone-user’s spoken reply to the text-user.

We work with a number of partners to provide access features including text relay. For more information visit http://www.ngts.org.uk/ you can find out how text relay works and the devices it operates on.

If you are unable to access directory information, contact us on 0330 403 0000 and we can supply Directory information in a form that you can use.