Buyers Guide to Creating a Business Case for a New Contact Centre 2018-10-04T10:47:56+00:00

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Buyers Guide to Creating a Business Case for a New Contact Centre

Key Highlights

  • Fundamental deliverables

  • Priorities for aligning your business with your contact centre

  • Solutions to key challenges in contact centre design

  • Defining the decision-making team

  • The role of the provider