Cloud Contact Centre 2018-05-16T16:29:51+00:00

Cloud Contact Centre System

Powerful, intuitive, granular. Contact centre reporting redefined.

Discover the cloud contact centre with the open source advantage

Using the open source advantage we made a platform which is beautifully designed, flexible and scalable. This new system puts you in control while reducing your cost per agent and improving efficiencies.

Foehn – Supervisor Portal

Supervisor Portal – Contact centre management reporting

Comprehensive customer experience monitoring, with over 150 quantitative metrics available for issue identification and operational efficiency.

Supervisor Portal – Contact centre management reporting

Comprehensive customer experience monitoring, with over 150 quantitative metrics available for issue identification and operational efficiency.

Foehn – Supervisor Portal

Agent Console – Empower your agents with the right tools

Easy interface for agents to engage with callers, productively and efficiently.

The flexibility of Foehn Cloud Contact Centre gives you the capacity to deal with large volumes of inbound calls, maximising sales opportunities and providing better customer service.

Wallboard

The Foehn Wallboard has been designed to display business critical metrics with clear alert triggers, ensuring important information from the contact centre is never missed.

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PCI-DSS Compliance

Make your contact centre  and business PCI compliant with Foehn’s cloud based solution

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Inclusive

£32

Pricing per user, per month

Foehn support services

All standard PBX features included

1000 mins per user to UK Geo (01, 02, 03) and UK major mobile networks combined

Minimum term 24 months

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Connected

£28*

Pricing per user, per month

Foehn support services

All standard PBX features included

1000 mins per user to UK Geo (01, 02, 03) and UK major mobile networks combined

Minimum term 36 months

*Purchased with a Foehn Connectivity product

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Cloud Contact Centre Resources 

Case Study: See Tickets

Case Study: Local Government Ombudsman

Contact Centre Buyer's Guide - Foehn

Contact Centre Buyer’s Guide 2017