The last 18 months have intensified the focus on customer experience (CX) and the use of personalisation and digital channels. So how do companies leverage these applications and bring together AI, digital and data to deliver against their CX strategy?

On the day:

  • Hear how Genesys are developing customer empathy, personalisation and brilliant CX.

  • See Genesys Cloud CX in action: the latest developments in AI, digital channels, and employee engagement.

  • Hear first-hand from Somerset County Council on how they are using AI and automation to enhance their CX.

  • Discover the Genesys & Microsoft integration capabilities – linking Genesys Cloud with Microsoft Teams, Dynamics 365, Power BI and Power Platform Apps.

Register here for a complimentary ticket:

Date: Thursday 5th May
Time: 9.15am – 12.30pm

Venue: London Zoo, London, NW1 4RY

Agenda

  • 9.15am: Tea & Coffee
  • 9.30am: Welcome
  • 9.40am: Genesys Keynote: the role Genesys Cloud plays in developing customer empathy and personalisation to deliver brilliant CX.
  • 10.00am: The Digital and AI Era: Genesys Cloud CX Demo.
  • 10.20am: CX Transformation Story: Somerset County Council
  • 10.35am: Break
  • 10.55am: CX Transformation Story: National Highways
  • 11.15am: Discover the Genesys and Microsoft stack integration capabilities:
    • The role of data in digital transformation: linking Genesys Cloud with Microsoft Power BI and Power Platforms.
    • The role AI and data plays in driving an empathetic customer experience: linking Genesys Cloud and Microsoft Dynamics 365 to gain powerful data insights.
  • 12.00pm: Q&A panel discussion – your questions answered.
  • 12.30pm: Lunch & surprise (furry) guest!

Speakers

  • Scott Hay, Transformation Lead, Marlborough Consulting
  • Rufus Grig, Chief Technology Officer, Kerv
  • Sean Lindsay, Principal Solutions Consultant, Kerv Experience/Foehn
  • Will Dorrington, Chief Technology Officer, Kerv Digital/cloudThing
  • EJ Cay, VP UK & I, Genesys
  • Nick Wingrove, VP Presales EMEA, Genesys
  • David Hawken, Somerset County Council
  • Steve IIes, National Highways

Register now for a free ticket

Register Here

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