The last 18 months have intensified the focus on customer experience (CX) and the use of personalisation and digital channels. So how do companies leverage these applications and bring together AI, digital and data to deliver against their CX strategy?
On the day:
Hear how Genesys are developing customer empathy, personalisation and brilliant CX.
See Genesys Cloud CX in action: the latest developments in AI, digital channels, and employee engagement.
Hear first-hand from Somerset County Council on how they are using AI and automation to enhance their CX.
Discover the Genesys & Microsoft integration capabilities – linking Genesys Cloud with Microsoft Teams, Dynamics 365, Power BI and Power Platform Apps.