Security is important to us which is why we make sure that your information which is used to process an order with Foehn is kept secure.
Your information which includes your contact details, company details, telephone lines, and direct debit details, will only be used internally. Your details will be collected upon sign up as well as any time you may complete one of our customer details forms.
Foehn will not use your information to pass onto third parties; however, we will use your contact information to provide you with the services you purchase and to respond to your queries by communicating with you.
There are key ways we collect and use information for marketing purposes.
Visitors to our websites
When someone visits Foehn.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
IP Address tracking
Foehn uses a third party service called whoisvisiting.com to help identify visitors. To deliver this service it processes the IP addresses of visitors to the Foehn Website. This data is not stored and only used for monitoring and website improvement purposes.
Landing page forms:
When we do collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Website Security and performance
Foehn uses a third party service to help maintain the security and performance of the website. To deliver this service it processes the IP addresses of visitors to the Foehn Website.
By entering your data in forms on our website, whether requesting demos, or downloading any information from landing page forms, you are acknowledging that your details will used for our marketing and sales team to contact you about other similar products and services in the future.
We use a third-party provider, Adestra, to deliver our monthly campaigns/newsletters. We gather statistics around email opening and clicks using industry standard technologies including analytics to help us monitor and improve our email marketing. For more information, please see Adestra’s privacy notice.
Social Media Interactions
We sometimes use a third party provider, Hootsuite to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
Live Chat Service on our Website
We use a third-party provider, Zendesk, to supply and support our LiveChat service, which we use to handle enquiries in real time.
If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will not be shared with any other organisations.
Calls may be recorded and kept confidential. Any details which are collected may be used to contact you via email or by telephone.