Fully featured, great value
VoxivoCX is a cloud contact centre enhancement to Voxivo.
It includes all the features required to operate a highly effective call centre environment, including an agent portal, supervisor tools, performance reporting, wallboards and integrations with leading CRM systems.
Designed for incredibly fast agent adoption, VoxivoCX brings the power of modern contact centre technology to your business creating more effective teams to deliver better service to your customers.
With skills-based routing, you can ensure every customer gets to speak to the right agents with the right skill. Increasing the probability of first call resolution.
Help your supervisors support agents with the right tools including recording, monitor, whisper, and barge.
Gain critical contact centre insights from analytics, including live performance monitoring, multiple dashboards, wallboards and powerful reporting.
VoxivoCX seamlessly integrates with our Voxivo cloud phone system so that the contact centre can leverage all the resources within the business. This can be achieved by transferring calls or conferencing subject matter experts to provide a great level of service.
We provide a range of Cloud Contact Centre Services
Telephone numbers
UK & International, geographic and non-geographic number ranges
Number Porting
Porting of UK & International telephone numbers
Geographic and non-geographic numbers
Workforce Optimisation
Achieve employee engagement success and realise greater operational efficiency with workforce optimisation
Internet Access
Dedicated leased lines or business grade broadband services
Development
Custom applications and integrations
Speech Analytics
Transcribe voicemail to text quickly and accurately
Manage risk and monitor compliance effectively
PCI-DSS Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
Failing to process or store your customer’s card data in a compliant way exposes you to the risk of fines, reputational damage or the withdrawal of your right to process payments.
Foehn’s modern telephony infrastructure can help you ensure compliance.
VoxivoCX Features
“A customer service centre of a popular online ticketing company needs a communications system that grows as quickly as we do. Foehn’s solution does that.”
– Russell Morris, Head of IT at See Tickets
Foehn have 20 years of building customer contact centres for some of the most demanding enterprises. We combine the best technology and expertise to drive productivity, reduce operating costs and enhance customer experience.
Whether you want to configure your own contact centre, or want a professional project managed roll-out, we’re here to help. Foehn are with you every step of the way with design consultancy, project delivery, 24/7 support and regular service reviews.
Right, first time.
The best value for money cloud contact centre
“A popular online ticketing company need a communications system that grows as quickly as we do. Foehn’s solution does that”
Russell Morris, Head of IT See Tickets
“In terms of financial and operational benefits, significant cost savings, productivity and efficiency gains feature highly.”
Adrian Beaumont, LGO IT Manager
“Our new call centre enable us to ensure that we maximise sales opportunities and provide customers with a better service.”
John Young, IT Operations Manager UK for People’s Postcode Lottery
“The new phone system has enabled us to improve productivity, increase efficiencies and deliver a better service.”
PHSO IT Services Manager, Nicky Dowland
“We dramatically reduced our costs with a modern, agile, and scalable technology solution to meet the challenges ahead.”
Robert Barlow, Strategic Director of Resources
