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Fully featured, great value

VoxivoCX is a cloud contact centre enhancement to Voxivo.

It includes all the features required to operate a highly effective call centre environment, including an agent portal, supervisor tools, performance reporting, wallboards and integrations with leading CRM systems.

Designed for incredibly fast agent adoption, VoxivoCX brings the power of modern contact centre technology to your business creating more effective teams to deliver better service to your customers.

Improve first contact resolution

With skills-based routing, you can ensure every customer gets to speak to the right agents with the right skill. Increasing the probability of first call resolution.

Skills Routing Video

Improve your agent performance

Help your supervisors support agents with the right tools including recording, monitor, whisper, and barge.

Agent Performance Video

Drive greater efficiency

Gain critical contact centre insights from analytics, including live performance monitoring, multiple dashboards, wallboards and powerful reporting.

Analytics Video

Align all your resources

VoxivoCX seamlessly integrates with our Voxivo cloud phone system so that the contact centre can leverage all the resources within the business. This can be achieved by transferring calls or conferencing subject matter experts to provide a great level of service.

We provide a range of Cloud Contact Centre Services

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Telephone numbers

UK & International, geographic and non-geographic number ranges

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Number Porting

Porting of UK & International telephone numbers
Geographic and non-geographic numbers

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with workforce optimisation

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Internet Access

Dedicated leased lines or business grade broadband services

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Development

Custom applications and integrations

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Speech Analytics

Transcribe voicemail to text quickly and accurately
Manage risk and monitor compliance effectively

PCI-DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Failing to process or store your customer’s card data in a compliant way exposes you to the risk of fines, reputational damage or the withdrawal of your right to process payments.

Foehn’s modern telephony infrastructure can help you ensure compliance.

How PCI works

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VoxivoCX Features

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Implementation Services

“A customer service centre of a popular online ticketing company needs a communications system that grows as quickly as we do. Foehn’s solution does that.”
– Russell Morris, Head of IT at See Tickets

Foehn have 20 years of building customer contact centres for some of the most demanding enterprises. We combine the best technology and expertise to drive productivity, reduce operating costs and enhance customer experience.

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We’re here to help

Whether you want to configure your own contact centre, or want a professional project managed roll-out, we’re here to help. Foehn are with you every step of the way with design consultancy, project delivery, 24/7 support and regular service reviews.

Right, first time.

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The best value for money cloud contact centre

Prices

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News, Videos & White Papers

11th June 2021
  • CX in retail: Experience is the new branding.
  • Empathy in CX: The importance of the human touch.
  • Migrating platforms: Crossing the bridge to next-gen customer engagement.
  • Future-proofing your CX: Tech that puts your customers first.
  • First contact resolution: A barometer of customer retention.
25th May 2021
  • Top CX priorities and trends for 2021
  • How to effectively connect your customer journeys to enhance your CX.
  • Why 2021 requires a new management of dashboards and metrics.
  • Four major tech shifts shaping the contact centre and CX industry.
19th May 2021
Where is customer experience heading and what will it take to get us there? In…
call-centre-gamification
10th May 2021
Who would have thought, five years ago, that contact centre operators up and down the…
6th May 2021
Kerv Completes Its Fifth, And Largest Deal In 10 Months, Trebling Headcount And Establishing An…

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