VoxivoCX cloud contact centre

Helping you to focus on your business and enhance your customers’ experience

Our professional service engineers and project managers have been implementing contact centre solutions for customers for almost 20 years. Fully accredited, we can ensure your contact centre platform perfectly aligns to your customer engagement goals.

And to ensure VoxivoCX grows with you, our support team is there 24/7 to manage cases, service and change requests.

VoxivoCX Cloud Contact Centre

Implementation services

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Discovery & design

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Configuration & customisation

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Training

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Project management

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Procurement & porting

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Services delivery

“The system was put in on time and to budget, giving us enough time to test it before we moved from the old system to the new system. When we made the transition it was all very seamless and painless. We had regular project meetings and the work was completed quickly and with the minimum of fuss.”

– Adrian Beaumont, IT Manager, Local Government Ombudsman

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Methodology & implementation

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1. Initiation

Project Kick-Off

We produce a Statement of Works (“SOW”)
VoIP readiness assessment
Client order approval

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2. Discovery

Project Management

Kick-off call
Review SOW
Explore call flow

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3. Design & Documentation

Planning

Document customer dialplan
Document network design
Project plan

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4. Build

Implementation

Configure the customer dial plan
Submit number ports
Provision new services
Optional customisation or integrations

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5. Test & Train

Testing

SIT
UAT
Train the Trainer

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6. Deployment

Delivery

Go-live plan
Go-live event(s)
Project Acceptance
Post Implementation review
Handover to support

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Fully featured, great value

Pricing

News, Videos & White Papers

20th July 2021
The COVID-19 pandemic altered lots of things, many of which are now part of how we do business. Contact centre operations not least. Forcing agents to commute and packing them…
25th June 2021
If you missed our webinar on contact centre evolution for BPO’s, you can now watch it back on demand. What was covered? How can BPO’s gain an competitive advantage to…
22nd June 2021
Changing up with cloud-first strategy Arvato enables agents to work securely from anywhere, speeding up…
woman-contact-centre
18th June 2021
Speaking with our customers it’s clear omnichannel communication is getting ever more popular. Most have…
11th June 2021
  • CX in retail: Experience is the new branding.
  • Empathy in CX: The importance of the human touch.
  • Migrating platforms: Crossing the bridge to next-gen customer engagement.
  • Future-proofing your CX: Tech that puts your customers first.
  • First contact resolution: A barometer of customer retention.

Tell us about your Implementation requirements

 

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