VoxivoCX cloud contact centre

Helping you to focus on your business and enhance your customers’ experience

Our professional service engineers and project managers have been implementing contact centre solutions for customers for almost 20 years. Fully accredited, we can ensure your contact centre platform perfectly aligns to your customer engagement goals.

And to ensure VoxivoCX grows with you, our support team is there 24/7 to manage cases, service and change requests.

VoxivoCX Cloud Contact Centre

Implementation services

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Discovery & design

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Configuration & customisation

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Training

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Project management

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Procurement & porting

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Services delivery

“The system was put in on time and to budget, giving us enough time to test it before we moved from the old system to the new system. When we made the transition it was all very seamless and painless. We had regular project meetings and the work was completed quickly and with the minimum of fuss.”

– Adrian Beaumont, IT Manager, Local Government Ombudsman

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Methodology & implementation

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1. Initiation

Project Kick-Off

We produce a Statement of Works (“SOW”)
VoIP readiness assessment
Client order approval

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2. Discovery

Project Management

Kick-off call
Review SOW
Explore call flow

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3. Design & Documentation

Planning

Document customer dialplan
Document network design
Project plan

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4. Build

Implementation

Configure the customer dial plan
Submit number ports
Provision new services
Optional customisation or integrations

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5. Test & Train

Testing

SIT
UAT
Train the Trainer

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6. Deployment

Delivery

Go-live plan
Go-live event(s)
Project Acceptance
Post Implementation review
Handover to support

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Fully featured, great value

Pricing

News, Videos & White Papers

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10th May 2021
Who would have thought, five years ago, that contact centre operators up and down the country would be sending agents home – and asking them to spend their time notching…
6th May 2021
Kerv Completes Its Fifth, And Largest Deal In 10 Months, Trebling Headcount And Establishing An Industry-Leading Capability In The Growing Digital Transformation Market. Kerv, Foehn’s parent group, has announced the…
26th April 2021
  • Workforce Engagement Management: The key to success in 2021
  • How to develop your Workforce Management Strategy?
  • Genesys: Ahead of the management game with Gamification
  • The FirstCare Experience: Gamification in action.
24th March 2021
If you missed our webinar on Workforce Engagement Management and Gamification, you can now watch…
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9th March 2021
If you manage or operate a customer service centre, employee support centre, IT help desk,…

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