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News, Videos & White Papers
18th June 2020
If you missed our PCI webinar in conjunction with Speik, you now have the chance to watch it on demand. What was covered? How organisations approached PCI pre-lockdown. The increase…
4th June 2020
At the start of the year digital transformation programmes tended to be geared around 12- to 24-month horizons. Meeting targets often meant uniting different departments and personalities. Fast forward to…
2nd June 2020
- How customer service operations and strategies have been impacted by coronavirus.
- What have we learned about dealing with anxious customers?
- How to ensure your remote working runs smoothly.
- What have we learned about keeping your remote teams engaged?
- What infrastructure needs to be in place to support your remote working service teams?
29th May 2020
Unless you have been living in a cave or rowing across an ocean for the…
26th May 2020
- Cloud Contact Centre – what is it and who’s using it?
- Explore the drivers and inhibitors of cloud contact centre.
- Questions from the end-user community answered.