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News, Videos & White Papers
19th January 2022
17th January 2022
Always there for local communities Ceredigion County Council keeps services open during the crisis, while transforming the citizen experience [ Download PDF ] At a glance Customer name: Ceredigion County…
14th January 2022
The Genesys acquisition of Bold360 earlier this year is the latest piece in the Experience-as-a-Service…
The COVID-19 pandemic forced organisations to adopt work-from-home models, while customers fled to digital channels.…
4th November 2021
- The innovation of personalisation, digital channels & AI.
- The prime role of empathy in personalisation.
- How AI powers more empathetic Customer Experience (CX).