PureCloud Contact Centre

Delivered by the Partner of the Year

Foehn and PureCloud combine to provide the ultimate contact centre service.

Genesys partnered with Foehn for the added value that has made us PureCloud Partner of the year for the last two years. To help you to leverage the full power of PureCloud, we consult to help you optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

PureCloud Capabilities

Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s PureCloud Implementation Services

When you select PureCloud from Foehn, you are choosing a partner that is an extension of your business. PureCloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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PureCloud

KIWI.COM

“Foehn was the logical choice. We needed a partner that was going to keep up with our growth and the innovative style at Kiwi.”

Thomas Knox, Releases & Innovations Manager

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The Zoological Society of London (ZSL)

“Foehn’s commitment to the project has been consistently high. Documentation has been professional, technical support has been responsive and the whole team has gone the extra mile to make the system live before our peak time in the summer holidays.”

Daniel Sprawson, Head of Digital Services

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Ceredigion county council

“With Foehn we know we are equipping our agents with the best tools whilst getting the best return on investment.”

Greg Jones, Ceredigion Customer Services Transformation Project Manager

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Agriculture & Horticulture Development Board

“We wanted to benefit from the capabilities of a modern contact centre system but, at the same time, it was really important that we didn’t let the technology change the close, personal relationship and culture that is such an important feature of the farming community.”

Nicola Gumery, Helpline service Supervisor

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FirstCare

“Foehn’s true understanding of business issues and KPIs was immensely valuable in our regular meetings where we discussed design considerations and future roadmap developments.”

John Coyne, Head of IT, Data and Compliance

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Building a business case for an Omnichannel Contact Centre

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