The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Blog: 8 contact centre trends you need to consider to future proof your business
20th July 2021
The COVID-19 pandemic altered lots of things, many of which are now part of how we do business. Contact centre operations not least. Forcing agents to commute and packing them…
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Webinar: Contact Centre Evolution: Achieving Operational Excellence and Efficiency
25th June 2021
If you missed our webinar on contact centre evolution for BPO’s, you can now watch it back on demand. What was covered? How can BPO’s gain an competitive advantage to…
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Cloud Contact Centre Case Study: Arvato CRM Solutions
22nd June 2021
Changing up with cloud-first strategy Arvato enables agents to work securely from anywhere, speeding up…
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Blog: Is voice being silenced in the contact centre?
18th June 2021
Speaking with our customers it’s clear omnichannel communication is getting ever more popular. Most have…
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8 Considerations for Exceptional Customer Engagement for Retail Companies
11th June 2021
  • CX in retail: Experience is the new branding.
  • Empathy in CX: The importance of the human touch.
  • Migrating platforms: Crossing the bridge to next-gen customer engagement.
  • Future-proofing your CX: Tech that puts your customers first.
  • First contact resolution: A barometer of customer retention.
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