The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Blog: Contact centre agents transform to subject matter experts
20th September 2021
Here at Foehn we organise industry forums for our customers and prospects. Typically, the format sees client executives, sector leaders, analysts, and Foehn experts assemble on a virtual platform to…
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Automation's essential role in making BPO's CX more effective
15th September 2021
  • Are BPO’s living up to market expectations?
  • Being efficient becomes effective – using automation/AI and self-service.
  • Priority BPO placement – digital adoption, agile mindset and customer success.
  • Can outsourcers be more creative with their CX?
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Infographic: Driving digital innovation in local government
29th July 2021
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Infographic: Why the contact centre is local government’s most potent transformation engine.
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Blog: 8 contact centre trends you need to consider to future proof your business
20th July 2021
The COVID-19 pandemic altered lots of things, many of which are now part of how…
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