The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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Tell us about your Omnichannel requirements

 

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News, Videos & White Papers

New public sector IT buying behaviours
15th February 2021
Now’s the time to take advantage of new public sector IT buying behaviours According to a Gartner report from late-2020, while worldwide public sector budgets are predicted to show a…
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Webinar: Top Customer Experience Trends for 2021
10th February 2021
If you missed our webinar on the ‘Top Customer Experience Trends for 2021’, you can now watch it back on demand. What was covered? Insights into modern Customer Experience innovations…
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Guide to Top Customer Experience Trends for 2021
9th February 2021
  • On-Prem to Contact Centre as a Service (CCaas) Evolution.
  • The Digital Era: The increase need for Digital Engagement.
  • OmniAgent: How to make your digital agents more efficient.
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Case Study Cloud Contact Centre: Lemon Business Solutions
2nd February 2021
Lemon Business Solutions transforms remote service delivery and agility [Download PDF] At a glance Company…
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Blog: Adopting AI for new-found efficiency and enhanced customer experience
15th December 2020
This blog examines key considerations when introducing bots into the contact centre. We also show…
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