Foehn Provides Omnichannel Contact Centre Services To Fit Your Needs

The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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