The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

Find out more

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News, Videos & White Papers

4th June 2020
At the start of the year digital transformation programmes tended to be geared around 12- to 24-month horizons. Meeting targets often meant uniting different departments and personalities. Fast forward to today and responding to the pandemic has shown, when politics…
2nd June 2020
  • How customer service operations and strategies have been impacted by coronavirus.
  • What have we learned about dealing with anxious customers?
  • How to ensure your remote working runs smoothly.
  • What have we learned about keeping your remote teams engaged?
  • What infrastructure needs to be in place to support your remote working service teams?
29th May 2020
Unless you have been living in a cave or rowing across an ocean for the…
26th May 2020
  • Cloud Contact Centre – what is it and who’s using it?
  • Explore the drivers and inhibitors of cloud contact centre.
  • Questions from the end-user community answered.
22nd May 2020
Click to read Microsoft Teams Direct Routing with Foehn At over 75 million+ users worldwide,…

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