The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Infographic: Transforming Digital Citizen Experience in Local Government
19th January 2022
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Case Study: Ceredigon County Council
17th January 2022
Always there for local communities Ceredigion County Council keeps services open during the crisis, while transforming the citizen experience [ Download PDF ] At a glance Customer name: Ceredigion County…
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Blog: Maximising CX value through AI-driven digital engagement
14th January 2022
The Genesys acquisition of Bold360 earlier this year is the latest piece in the Experience-as-a-Service…
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Blog: How Empathy Affects Customer Satisfaction Scores
The COVID-19 pandemic forced organisations to adopt work-from-home models, while customers fled to digital channels.…
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Guide: Personalisation and empathy in CX: key to contact centre futures
4th November 2021
  • The innovation of personalisation, digital channels & AI.
  • The prime role of empathy in personalisation.
  • How AI powers more empathetic Customer Experience (CX).
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