The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Blog: Foehn win Genesys EMEA Cloud Partner of the Year 2020
25th November 2020
Genesys Celebrates the Success of its Partner Ecosystem For the second year running Foehn, a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys, the global…
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Blog: How Kerv companies combine to help customers continue their digital journeys
9th November 2020
Since Foehn became part of the Kerv Group in July, some of our customers have started sampling the broad pool of services and expertise within the wider organisation. For those…
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Case Study Cloud Contact Centre: FirstCare
Building top-class HR support services FirstCare elevates the member experience, call quality and compliance bar.…
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Blog: Changing contact centre and security buying habits
2nd November 2020
In single-handed fashion the pandemic has forced many businesses to ditch on-prem technology and ramp…
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Webinar: How AI Can Drive Efficiency And Improve Customer Experience
28th October 2020
If you missed our webinar, ‘How AI can drive efficiency and improve customer experience’, you…
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