The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Webinar: Using Voice of Customer To Drive Effective CX Outcomes
16th September 2020
If you missed our webinar, ‘Using Voice of Customer to drive effective CX outcomes’, you can now watch it back on demand. What was covered? The importance of using VoC…
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Public Sector Digital Transformation Journey E-guide
15th September 2020
  • Key challenges and benefits of enhancing your customer experience.
  • Key challenges and benefits of simplifying and improving your IT with greater agility.
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Podcast: Chillibyte adopts Microsoft Teams Direct Routing from Foehn
8th September 2020
Chillibyte added phone system functionality to make and receive calls directly from Microsoft Teams! In…
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guide on how to stay PCI DSS compliant in a remote working setup
  • Scaling PCI DSS compliance for remote working.
  • How to make compliant payments through an Omnichannel contact centre, on a phone keypad, using speech recognition and via an IVR.
  • What benefits come with being PCI compliant?
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Meet the Foehn Team: Zoie Courtney
2nd September 2020
Describe your job role in 3 sentences. As Porting and Procurement Manager, my job is…
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