The Ultimate Customer Experience

Delivered by the EMEA Cloud Partner of the Year

Foehn and Genesys Cloud combine to provide the ultimate contact centre service.

 

Genesys partnered with Foehn for the added value that has made us Genesys Cloud Partner of the year for the last two years. To help you to leverage the full power of Genesys Cloud, we consult to help you  optimise your contact centre. We project manage the roll-out to ensure success and deliver the vital telecommunication services needed for the complete solution.

Genesys Cloud Capabilities

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Omnichannel Desktop

Make omnichannel experience effortless for your team and consumers with omnichannel desktop

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Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Customer Self-Service

Create a self-service experience that’s omnichannel, personalised and conversational – and let business users adjust it to their needs

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Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

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Analytics + Reporting

Gain clear visibility into customer interactions using contact centre analytics

Foehn’s Implementation Services

When you select Genesys Cloud from Foehn, you are choosing a partner that is an extension of your business. Genesys Cloud’s dynamic roadmap allows you to constantly evolve and improve your customers’ experience. Foehn are with you every step of the way with project delivery, 24/7 support and regular service reviews.

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News, Videos & White Papers

Webinar: Workforce Engagement Management and Gamification
24th March 2021
If you missed our webinar on Workforce Engagement Management and Gamification, you can now watch it back on demand. What was covered? How you can better support and train your…
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Blog: What it takes to top the Gartner CCaaS Magic Quadrant – and stay there
9th March 2021
If you manage or operate a customer service centre, employee support centre, IT help desk, or any combination thereof, you’ll likely be familiar with the term contact centre as a…
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Guide: Why listening to the Voice of the Customer is important for your CX strategy
1st March 2021
  • The importance of customer surveys and how they can improve your Customer Experience journeys.
  • Top five steps to consider before implementing a VoC programme.
  • Using the right platform: The best way to capture and distribute customer feedback.
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Blog: New public sector IT buying behaviours
15th February 2021
Now’s the time to take advantage of new public sector IT buying behaviours According to…
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Webinar: Top Customer Experience Trends for 2021
10th February 2021
If you missed our webinar on the ‘Top Customer Experience Trends for 2021’, you can…
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