PureCloud 2018-11-08T15:26:31+00:00

Purecloud Partner of the Year

As the EMEA partner of choice, Foehn is fully accredited to sell, service and support PureCloud.

Purecloud Partner of the Year

As the EMEA partner of choice, Foehn is fully accredited to sell, service and support PureCloud.

Deliver an excellent customer experience and reduce customer effort

Connect with your customers where they are. Use cutting-edge IVR and self service technology to offer relevant options for getting the right information to customers to complete their transactions.

The evolution to omnichannel customer experience

Connect voice, email, chat and social networks in one contact centre. Foehn and PureCloud by Genesys will enable you to provide an effortless customer experience

The evolution to omnichannel customer experience

Connect voice, email, chat and social networks in one contact centre. Foehn and PureCloud by Genesys will enable you to provide an effortless customer experience

PureCloud was designed from the ground up to exceed modern customer expectations. Coupled with Foehn’s customer experience expertise and telecommunications infrastructure, this will help your company gain the competitive advantage it needs.

Elastic Infrastructure with unlimited capacity

Built on Amazon Web Services with security built-in, at no additional cost.

Get a unified view of your customers, agents and supervisor interactions

Real Benefits Experienced by Customers: 

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contact centre front cover 1

Is your IT team ready to enable digital transformation?

Frost & Sullivan research shows that a cloud-based approach to the contact centre can help companies enable digital transformation quickly and cost effectively, allowing them to nimbly embrace the new way of working with employees, partners and customers.

Download here

Resources 

Case Study: Kiwi.com

KPIs to Consider Before Choosing a Contact Centre

Future Proof Your Contact Centre - Foehn

Future Proof Your Contact Centre