Foehn’s listing on ‘Network Services 2’ gives Public Sector access to Cloud Communications Solutions

Foehn has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 2 framework. The framework includes the supply of telecommunications and network services to the whole of the UK Public Sector, associated bodies and agencies. Foehn is listed in two categories, ‘IP Telephony Services’ and Contact Centre Services’.

This latest version of the framework replaces Network Services 1 (RM1045) and includes changes designed to simplify the procurement service for suppliers. Modifications include simplified Terms and Conditions, an increased number of suppliers in some categories and longer contracts for certain networks. The new framework will also include the provision of Health and Social Care Network (HSCN) services through supporting infrastructure.

Foehn’s inclusion on Network Services 2 follows this month’s announcement that the company has also been listed on G-Cloud 11, the latest iteration of the procurement framework dedicated to the supply of cloud services on the Government’s digital marketplace. Foehn has strengthened its capability to provide public sector customers with cloud-based unified communications, collaboration and contact centre systems via its Voxivo suite of cloud communications, fully supported by the end-to-end network and telecoms services listed on Network Services 2.

Being named on the framework also presents Foehn with greater opportunity to offer Purecloud, the omnichannel cloud contact centre solution developed by Genesys. Purecloud addresses the needs of those government organisations facing the growing demand for integrated communication across digital channels such as social media and web chat, as well as voice.  Foehn is the only Genesys Gold Partner in the UK and was winner of ‘Purecloud Partner of the Year’ in 2018.

Julian Barrow, Foehn Sales Director, commented:

“Organisations throughout the public sector are under pressure to deliver improved services to the tax-payer. Increasingly, cloud contact centre and unified communications systems prove to be instrumental in meeting this challenge. With the addition of RM3808 to our G-Cloud listing, we can now give our customers the cloud solutions they need, fully supported by services that simplify deployment and management whilst ensuring reliability in the long-term.”

Over the past twenty years, Foehn has worked for public sector organisations that include Boston Borough CouncilThe Local Government Ombudsman, and Ceredigion County Council.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2018/19, CCS helped the public sector to achieve commercial benefits worth £945m – supporting world-class public services that offer best value for taxpayers.

More about the author
Helen Lancaster

Helen Lancaster is Head of Marketing at Foehn Ltd. – specialists in cloud contact centre. Helen has experience spanning over 20 years in the tech industry at organisations such as Canadian telco giant Nortel Networks, UK Telco KCOM and NTT Cloud Communications. An industry thought leader, blogger and speaker, Helen is passionate about the customer experience agenda and the critical role of cloud communications at its heart.