When contact centres, UC, data, and analytics run as siloed systems undue information islands appear. That complicates maintenance and affects productivity, diverting agents from amazing CX while taking IT teams away from service enhancements. View our infographic to find out:

  • How integrating Genesys Cloud CX with the Microsoft stack (Teams, Dynamics 365, Power BI, Power Platforms and Azure) can enhance your customer experience and journeys.
  • Utilising AI and data to streamline processes and gain better customer insights and business intelligence.

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