Podcast: Europa Worldwide Future-Proofs Contact Centre Infrastructure

Europa Worldwide upgrades to a modern contact centre infrastructure in days!

In this podcast episode, we are joined by Alison Flannery, General Manager at Europa Worldwide Contact Centre and our host, Helen Lancaster from Foehn.

Europa Worldwide acquired the outsourcing contact centre in February 2019 and they have since embarked on a significant investment programme to upgrade all of their contact centre technology software throughout the course of 2020. Listen to this podcast to understand what brought Europa Worldwide to implement Genesys Cloud, their challenges and their objectives that sat behind this programme.

Foehn are delighted to be part of this journey and are able to facilitate Europa Worldwide Contact Centre’s needs with market-leading customer experience solution, Genesys Cloud.

If you want to find out more on how you can stay ahead of the curve in this consumer driven world of customer service, download our guide ‘Future-proof  Your Contact Centre‘.

Speakers
Helen Lancaster
Helen Lancaster
Head of Marketing at Foehn Ltd
Alison Flannery
Digital Systems Manager at Europa Worldwide Contact Centre
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