Podcast: Europa Worldwide Future-Proofs Contact Centre Infrastructure
Europa Worldwide upgrades to a modern contact centre infrastructure in days!
Europa Worldwide acquired the outsourcing contact centre in February 2019 and they have since embarked on a significant investment programme to upgrade all of their contact centre technology software throughout the course of 2020. Listen to this podcast to understand what brought Europa Worldwide to implement Genesys Cloud, their challenges and their objectives that sat behind this programme.
Foehn are delighted to be part of this journey and are able to facilitate Europa Worldwide Contact Centre’s needs with market-leading customer experience solution, Genesys Cloud.
If you want to find out more on how you can stay ahead of the curve in this consumer driven world of customer service, download our guide ‘Future-proof Your Contact Centre‘.