Webinar: Improving CX: how to engage your customers on the channel of their choice

If you missed our webinar, ‘Improving CX: how to engage your customers on the channel of their choice’, you can now watch it back on demand.

What was covered?

• The importance of omnichannel and digital and the key role that live channels play in creating an excellent customer service.

• How you can improve your customer experience through channels such as email, SMS, chat and social, allowing your customers to choose the right channel for them.

• A demonstration of the Genesys Cloud platform where we will show you its intelligent routing capabilities by offering customers alternative channels – skipping the high wait times and improving the customer journey.

To watch the Webinar, please fill in your details below.