Webinar: Improving CX: how to engage your customers on the channel of their choice
If you missed our webinar, ‘Improving CX: how to engage your customers on the channel of their choice’, you can now watch it back on demand.
What was covered?
The importance of omnichannel and digital and the key role that live channels play in creating an excellent customer service.
How you can improve your customer experience through channels such as email, SMS, chat and social, allowing your customers to choose the right channel for them.
A demonstration of the Genesys Cloud platform where we will show you its intelligent routing capabilities by offering customers alternative channels – skipping the high wait times and improving the customer journey.
To watch the Webinar, please fill in your details below.