Webinar: Using Voice of Customer To Drive Effective CX Outcomes

If you missed our webinar, ‘Using Voice of Customer to drive effective CX outcomes’, you can now watch it back on demand.

What was covered?

  • The importance of using VoC and how to use the data to shape and drive effective CX outcomes.

  • A demonstration of the Survey Dynamix platform which covers using multi-channel surveys over web, email, voice and SMS and how you can use the reporting dashboard and automatic surveys with Genesys Cloud meta data.

To watch the Webinar, please fill in your details below.