Webinar: How COVID-19 Can Be Used As A Catalyst For Customer Service Transformation

If you missed this webinar in conjunction with MyCustomer and Genesys, you now have the chance to watch it on demand. Featuring Budd’s MD Peter Massey, Foehn’s Julian Barrow and Amanda Halpin from Genesys.

What was covered?

  • How quickly was the contact centre industry embracing digital transformation, pre-pandemic?

  • What were the main obstacles to contact centre digital transformation?

  • How can contact centres ensure they just do not just revert back to traditional working models?

To watch the Webinar, please fill in your details below.

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