Genesys and Foehn asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.
- Five tech trends that redefine the customer experience
- Shaping the ways in which customers access information
- How to take your customer experience to the next level