Genesys Guide: Five Tech Trends That Help Redefine Customer Experience

Genesys and Foehn asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

Key Highlights

  • Five tech trends that redefine the customer experience
  • Shaping the ways in which customers access information
  • How to take your customer experience to the next level