Guide to Cloud Based Contact Centre Solutions

The Inner Circle Guide to Cloud-based Contact Centre Solutions

An analyst study of the business drivers, technology and market for cloud solutions.

Sponsored by Foehn, this 2020 guide aims to give a detailed and definitive view of the reality of implementing and using cloud based contact centre technology, a summary of the solutions available and a view on what the future holds.

Key Highlights

  • Cloud Contact Centre – what is it and who’s using it?
  • Explore the drivers and inhibitors of cloud contact centre.
  • Questions from the end-user community answered.