Guide to CX lessons learnt from the lockdown

In the following report with Foehn and MyCustomer, experts explore some of the key learnings that can help to not only ensure that our service operations are well-prepared in the face of any future extraordinary events, but that can help us improve our day-to-day customer experiences in any environment.

Key Highlights

  • How customer service operations and strategies have been impacted by coronavirus.
  • What have we learned about dealing with anxious customers?
  • How to ensure your remote working runs smoothly.
  • What have we learned about keeping your remote teams engaged?
  • What infrastructure needs to be in place to support your remote working service teams?