Download our Guide to CX lessons learnt from the COVID-19 lockdown

The latest report from Foehn and MyCustomer: CX lessons learnt from the COVID-19 Lockdown.

As contact centres continue to operate in new and digital ways, this report outlines five different perspectives on what the coronavirus has taught us about improving customer experience.

Key Highlights

  • How customer service operations and strategies have been impacted by coronavirus.
  • What have we learned about dealing with anxious customers?
  • How to ensure your remote working runs smoothly.
  • What have we learned about keeping your remote teams engaged?
  • What infrastructure needs to be in place to support your remote working service teams?
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