The last 18 months have intensified the focus on customer experience (CX) and accelerated the adoption of cloud technology. So how do companies leverage these applications and bring together cloud, CX, digital and data to deliver against their CX strategy?
On the day:
Hear about the critical role Genesys Cloud plays in developing customer empathy, personalisation and brilliant service delivery.
See Genesys Cloud in action: an interactive demo showcasing the latest developments in AI, digital channels and employee engagement.
Hear first-hand from two organisations on their CX transformation journeys – the challenges and lessons learnt on the way.
The Genesys & Microsoft stack – our team of experts talk about the advantage of linking Genesys Cloud with Microsoft Teams, Microsoft Dynamics and Microsoft Power Platform.