Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

About Foehn

Telecommunications

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

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24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Find out more about our full suite of services

 

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News, Videos & White Papers

Blog: Adopting AI for new-found efficiency and enhanced customer experience
15th December 2020
This blog examines key considerations when introducing bots into the contact centre. We also show how kiwi.com is using AI to transform the customer experience and drive business growth. Not…
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Blog: Foehn win Genesys EMEA Cloud Partner of the Year 2020
25th November 2020
Genesys Celebrates the Success of its Partner Ecosystem For the second year running Foehn, a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys, the global…
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Blog: How Kerv companies combine to help customers continue their digital journeys
9th November 2020
Since Foehn became part of the Kerv Group in July, some of our customers have…
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Case Study Cloud Contact Centre: FirstCare
Building top-class HR support services FirstCare elevates the member experience, call quality and compliance bar.…
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Blog: Changing contact centre and security buying habits
2nd November 2020
In single-handed fashion the pandemic has forced many businesses to ditch on-prem technology and ramp…
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