Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

Telecoms

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration.   Legacy applications however often support different protocols and formats.   Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

 

24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

News, Videos & White Papers

4th June 2020
At the start of the year digital transformation programmes tended to be geared around 12- to 24-month horizons. Meeting targets often meant uniting different departments and personalities. Fast forward to today and responding to the pandemic has shown, when politics…
2nd June 2020
  • How customer service operations and strategies have been impacted by coronavirus.
  • What have we learned about dealing with anxious customers?
  • How to ensure your remote working runs smoothly.
  • What have we learned about keeping your remote teams engaged?
  • What infrastructure needs to be in place to support your remote working service teams?
29th May 2020
Unless you have been living in a cave or rowing across an ocean for the…
26th May 2020
  • Cloud Contact Centre – what is it and who’s using it?
  • Explore the drivers and inhibitors of cloud contact centre.
  • Questions from the end-user community answered.
22nd May 2020
Click to read Microsoft Teams Direct Routing with Foehn At over 75 million+ users worldwide,…

Find out more about our full suite of services

 

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