Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

About Foehn

Telecommunications

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

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24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Find out more about our full suite of services

 

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News, Videos & White Papers

guide to top contact centre features to complement remote workforces
7th August 2020
  • Technology limitations
  • The challenges and solutions of an unmotivated workforce
  • Overcoming the problem of limited visibility into agent performance
  • Forecasting demand in a dynamic setting
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Guide to top 5 CX technology trends for midsize contact centres
4th August 2020
  • Serving customers emotional needs.
  • New tools to tackle employee engagement.
  • The digitalisation of customer service.
  • Striking the right balance of live agent help and self-service with the correct digital channels.
  • The connected customer journey.
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Webinar: Cloud Migration: The Risks, Benefits and Challenges
29th July 2020
If you missed our webinar, ‘Cloud Migration: The Risks, Benefits and Challenges’, you can now…
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Case Study Cloud Contact Centre: FirstCare
28th July 2020
Background FirstCare provides absence management services for large UK private and public sector employers. Besides…
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Newsroom: £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
27th July 2020
Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK today with…
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