Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

About Foehn

Telecommunications

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

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24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Find out more about our full suite of services

 

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News, Videos & White Papers

Webinar: Workforce Engagement Management and Gamification
24th March 2021
If you missed our webinar on Workforce Engagement Management and Gamification, you can now watch it back on demand. What was covered? How you can better support and train your…
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Blog: What it takes to top the Gartner CCaaS Magic Quadrant – and stay there
9th March 2021
If you manage or operate a customer service centre, employee support centre, IT help desk, or any combination thereof, you’ll likely be familiar with the term contact centre as a…
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Guide: Why listening to the Voice of the Customer is important for your CX strategy
1st March 2021
  • The importance of customer surveys and how they can improve your Customer Experience journeys.
  • Top five steps to consider before implementing a VoC programme.
  • Using the right platform: The best way to capture and distribute customer feedback.
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Blog: New public sector IT buying behaviours
15th February 2021
Now’s the time to take advantage of new public sector IT buying behaviours According to…
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Webinar: Top Customer Experience Trends for 2021
10th February 2021
If you missed our webinar on the ‘Top Customer Experience Trends for 2021’, you can…
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