Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

Telecoms

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
Telephone number porting, both UK and international numbers
Internet access, via dedicated leased lines or business grade broadband services.

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Boston Borough Council

“We dramatically reduced our costs with a modern, agile, and scalable technology solution to meet the challenges ahead.”

Robert Barlow, Strategic Director of Resources

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Local Government Ombudsman

“In terms of financial and operational benefits, significant cost savings, productivity and efficiency gains feature highly.”

Adrian Beaumont, LGO IT Manager

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Inviqa

“We have a reliable phone system supplied and supported by a well respected and highly responsive company.”

Mahdi Hastie, Inviqa’s Sysadmin & Desktop Support

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Ceredigion county council

“With Foehn’s we know we are equipping our agents with the best tools whilst getting the best return on investment.”

Greg Jones, Ceredigion Customer Services Transformation Project Manager

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Communique Events

“We control DDIs, call schedules, dial plans and provisioning, without needing to call an engineer, saving time and money.”

Gary Warland, Commercial Director, Communique

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Parliamentary & Health Service Ombudsman

“The new phone system has enabled us to improve productivity, increase efficiencies and deliver a better service.”

PHSO IT Services Manager, Nicky Dowland

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See Tickets

“A popular online ticketing company need a communications system that grows as quickly as we do. Foehn’s solution does that”

Russell Morris, Head of IT See Tickets

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Building a business case for an Omnichannel Contact Centre

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Why are businesses changing their contact centre systems? Our top 10 reasons

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Why you should look to your Unified Communications to avoid future collaboration overload

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