Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

Telecoms

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
Telephone number porting, both UK and international numbers
Internet access, via dedicated leased lines or business grade broadband services.

Learn more

Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

See Tickets

“A popular online ticketing company need a communications system that grows as quickly as we do. Foehn’s solution does that”

Russell Morris, Head of IT See Tickets

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Postcode Lottery

“Our new call centre enable us to ensure that we maximise sales opportunities and provide customers with a better service.”

John Young, IT Operations Manager UK for People’s Postcode Lottery

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Prism

“With our intelligent overflow system between both our main sites, we can operate as if we’re all based in one location.”

Will Griffin, IT manager at Prism

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Theatre Sites

“The cloud phone system supports our business and provides us with levels of flexibility and scalability.”

Roger Coleman, Founder and Director of Theatre Sites

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Parrswood High School

“Our new phone system provides us with all of the functionality that we currently require”

Claire Wright, Deputy Headteacher at Parrswood

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Marketing Moves

“Upgraded without deploying additional capital, without investment risk, and a platform that is resilient by design.”

Melvin Day, Director of Marketing Moves

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Local Government Ombudsman

“In terms of financial and operational benefits, significant cost savings, productivity and efficiency gains feature highly.”

Adrian Beaumont, LGO IT Manager

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KIWI.COM

“Foehn was the logical choice. We needed a partner that was going to keep up with our growth and the innovative style at Kiwi.”

Thomas Knox, Releases & Innovations Manager

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Fully Furnished

“We have never had a call dropped. It’s good to know that Foehn has a highly capable team.”

Chris Russell, Operations Manager for Fully Furnished

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Ceredigion county council

“With Foehn we know we are equipping our agents with the best tools whilst getting the best return on investment.”

Greg Jones, Ceredigion Customer Services Transformation Project Manager

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Communique Events

“We control DDIs, call schedules, dial plans and provisioning, without needing to call an engineer, saving time and money.”

Gary Warland, Commercial Director, Communique

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Boston Borough Council

“We dramatically reduced our costs with a modern, agile, and scalable technology solution to meet the challenges ahead.”

Robert Barlow, Strategic Director of Resources

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Why you should look to your Unified Communications to avoid future collaboration overload

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Why are businesses changing their contact centre systems? Our top 10 reasons

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Building a business case for an Omnichannel Contact Centre

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Why you need to examine your customer experience strategy

Over the past ten years companies of all sizes have come to realise that customer experience (CX) is the single most important factor in attracting new customers, building customer loyalty and creating advocacy. Read our blog to discover why you need to examine your customer experience strategy.

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NCA Product of the year

Vote for Voxivo!

Three important reasons why you should vote for Foehn to win the NCA Cloud Telephony Product of the Year

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Foehn picks up two trophies at the 2019 ITSPA Annual Awards

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Foehn are finalists for the ITSPA Best VoIP Software + ITSPA Best Business Awards 2019

If you’re a provider of internet telephony services, you know for sure that the Internet Telephony Service Providers Association Awards are an accurate gauge of success – the clue’s in the name!

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Call & Contact Centre Expo: What we learnt

What a great show that was. The Call and Contact Centre Expo delivered on every level this year, and not just for solution providers like us. Read our blog to discover what we learnt.

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Amazing internet

“Within a week the company was ready to make and receive calls following what was largely a trouble-free installation by Foehn.”

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