Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

About Foehn

Telecommunications

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

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24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Find out more about our full suite of services

 

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News, Videos & White Papers

Infographic: Transforming Digital Citizen Experience in Local Government
19th January 2022
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Case Study: Ceredigon County Council
17th January 2022
Always there for local communities Ceredigion County Council keeps services open during the crisis, while transforming the citizen experience [ Download PDF ] At a glance Customer name: Ceredigion County…
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Blog: Maximising CX value through AI-driven digital engagement
14th January 2022
The Genesys acquisition of Bold360 earlier this year is the latest piece in the Experience-as-a-Service…
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Blog: How Empathy Affects Customer Satisfaction Scores
The COVID-19 pandemic forced organisations to adopt work-from-home models, while customers fled to digital channels.…
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Guide: Personalisation and empathy in CX: key to contact centre futures
4th November 2021
  • The innovation of personalisation, digital channels & AI.
  • The prime role of empathy in personalisation.
  • How AI powers more empathetic Customer Experience (CX).
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