Additional Services for Unified Communications & Cloud Contact Centres

Connecting the cloud

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.

Because we develop our own platforms and have participated in numerous open source projects we are uniquely placed to extend the power of our core products with bespoke developments and customisations.

All our products and services are underpinned by a help service delivery team staffed by technically accredited engineers whose sole purpose is to ensure your derive the full benefit of what Foehn has to offer.

About Foehn

Telecommunications

Not only do we operate our own cloud services infrastructure, delivered from multiple geo-redundant data centres, we also provide a core range of traditional telecommunication products including:

  • Telephone numbers, including geographic and non-geographic number ranges. We can also provide telephone numbers in many overseas countries
  • Telephone number porting, both UK and international numbers
  • Internet access, via dedicated leased lines or business grade broadband services.

 

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Development and Customisation

Leverage the power of your contact centre by closely aligning our platform with existing applications to empower your agents to provide better customer service.

Modern platforms provide comprehensive restful APIs to enable easy webservice integration. Legacy applications however often support different protocols and formats. Foehn’s development team has decades of experience working with open source projects and integrating with a range of legacy platforms to ensure, standard services can be tailored to fit the needs of the individual business.

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24 x 7 Support

Foehn’s support team take over when the implementation project completes. Providing 24×7 cover published SLAs and regular service reviews you can be completely confident in your business critical communications platform.

Via your customer support portal you can access a knowledge base of published articles and ‘how to’ resources. Should you need to raise a case, it can be generated by telephone, email or via the support portal where the case thread can be constantly monitored.

Find out more about our full suite of services

 

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News, Videos & White Papers

11th June 2021
  • CX in retail: Experience is the new branding.
  • Empathy in CX: The importance of the human touch.
  • Migrating platforms: Crossing the bridge to next-gen customer engagement.
  • Future-proofing your CX: Tech that puts your customers first.
  • First contact resolution: A barometer of customer retention.
25th May 2021
  • Top CX priorities and trends for 2021
  • How to effectively connect your customer journeys to enhance your CX.
  • Why 2021 requires a new management of dashboards and metrics.
  • Four major tech shifts shaping the contact centre and CX industry.
19th May 2021
Where is customer experience heading and what will it take to get us there? In…
call-centre-gamification
10th May 2021
Who would have thought, five years ago, that contact centre operators up and down the…
6th May 2021
Kerv Completes Its Fifth, And Largest Deal In 10 Months, Trebling Headcount And Establishing An…

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