Benefit from moving to cloud contact centre.

Cloud call centre software enables companies of all sizes to offer customer support for their products and services at a fraction of the up-front cost of deploying an on-premise phone system.

A  cloud call centre solution means no more costly upgrades, no monthly maintenance charges and zero upfront investment. All updates are delivered seamlessly to the cloud bringing you continuous innovation and the ability to scale.

A hosted contact centre puts you in control. It gives you the ability to manage your agents flexibly – to scale and grow through peak times – through a simple GUI-based interface. What’s more – it’s great for productivity and remote agents.

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What is VoxivoCX – Cloud Contact Centre?

VoxivoCX is Foehn’s solution tailor made for small to medium sized contact centres. It’s simple, intuitive and low hassle. There are no upgrades in the cloud, it’s easy to pay, simple to contract.

The solution includes all the features and more required to operate a highly effective contact centre, an agent portal, supervisor tools, performance reporting, wallboards and integrations with key applications.

Voxivo CX seamlessly integrates with our Voxivo cloud phone system to you can leverage all the resources within your business. Calls can be transferred or conferenced to subject matter experts answer client queries quickly and effectively.

For the Enterprise contact centre there is the market-leading solution Genesys Cloud, implemented by Foehn.

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Essential contact centre features

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Interactive Voice Response

IVR is a critical component of any contact centre. With IVR, customers get quick answers to simple questions, and companies identify the right agent to handle incoming calls.

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Skills Based Routing

Turn call routing into skills-based routing, allocating expertise and resources efficiently and effectively. Voxivo CX’s skills-based routing capability enables you to route the right call to the right agent, every time.

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Customer Relationship Management

Integrated into business-critical applications including Salesforce, Microsoft Dynamics and a host of other CRM systems, Voxivo CX enables popular features such as click to call, screen popping, call logging and call recording.

KPIs to Consider Before Choosing a Contact Centre:

It’s important to understand your options, your current business needs and future requirements before making a purchasing decision for a call centre in the cloud. The greater understanding you have of the metrics that will benefit your organisation the most, the more your contact centre logistics and sequentially, your customers’ overall experience can improve.

Looking for guidance on the steps involved when choosing a cloud call centre? Download our guide to explore the key considerations, including:

  • Top KPIs you need to consider
  • Build a true picture of what’s happening with your customer service
  • 7 tips for improving customer experience within your cloud contact centre

Download Guide

Why Choose Foehn for Contact Centre?

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Tailor made to small and medium sized contact centres

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So simple you can DIY

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Up and running in days

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Very scalable very quickly

Don’t just take our word for it!

“Foehn’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember.”

From the outset, Foehn was active in the build of the system, dealing with the detail of things like adding DDIs and extensions. I’m confident that the Voxivo systems have been deployed on strong foundations and will deliver the improvements in reliability and business productivity that we’ve been looking for.”

Dale Healey, BPL IT & Systems Manager  shares his experiences of the Voxivo platform.

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Explore Our Products
Cloud Telephony and Unified Communications
Best for:Small and medium businesses
Features:
  • Voice
  • IM and presence
  • Video Conferencing
  • CRM Integrations
  • Visual Dial Plan Editor
  • Mobile Application
  • Scripting Capability
  • And more….
Learn more Get a quote
Cloud Contact Centre
Best for:Voice only contact centres
All Voxivo Features Plus:
  • Skills Based Routing
  • Inbound Voice Routing (IVR)
  • Automatic Call Distribution (ACD)
  • Supervisor Control
  • Real Time Monitoring
  • Dashboards and Analytics
  • Rapid Deployment
  • And more….
Learn more Get a quote
Omnichannel Contact Centres
Best for:Enterprise contact centres
Features:
  • Speech-enabled IVR
  • Voice and digital channels
  • Callback (IVR and Web)
  • Interaction Recording
  • Quality Management and Compliance
  • Workforce Management
  • Performance Dashboards
  • And more….
Learn more Get a quote

News, Videos & White Papers

Webinar: Workforce Engagement Management and Gamification
24th March 2021
If you missed our webinar on Workforce Engagement Management and Gamification, you can now watch it back on demand. What was covered? How you can better support and train your…
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Blog: What it takes to top the Gartner CCaaS Magic Quadrant – and stay there
9th March 2021
If you manage or operate a customer service centre, employee support centre, IT help desk, or any combination thereof, you’ll likely be familiar with the term contact centre as a…
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Guide: Why listening to the Voice of the Customer is important for your CX strategy
1st March 2021
  • The importance of customer surveys and how they can improve your Customer Experience journeys.
  • Top five steps to consider before implementing a VoC programme.
  • Using the right platform: The best way to capture and distribute customer feedback.
Find out more
Blog: New public sector IT buying behaviours
15th February 2021
Now’s the time to take advantage of new public sector IT buying behaviours According to…
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Webinar: Top Customer Experience Trends for 2021
10th February 2021
If you missed our webinar on the ‘Top Customer Experience Trends for 2021’, you can…
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Accreditations and Awards for our London Based Team
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