Digital First: A painless way to move to the cloud
Public sector organisations often struggle to improve their customer experience, while facing budgetary cuts and endless compliance regulations.
Local governments in particular offer a vast range of ‘micro departments’ within one organisation, from waste and recycling collection and council tax, to planning applications, housing and social care services.
With so many enquiry options, they want to empower their customers to proactively engage with them across communication channels of their choice – from phone calls, to web chat, emails or SMS – thereby increasing efficiency and maintaining high levels of customer satisfaction.
Our cloud-based technology provides high levels of resiliency and security to meet compliance regulations, as well as having the agility and flexibility to change and adapt when necessary (such as the need to work remotely during COVID-19).