Next generation cloud communications

As customers adopt modern communication tools so should companies. At Foehn, we have built great value products that enable just that, with a rich feature set, ease of use, speed of adoption and delight for the user.

Our products, combined with class-leading professional services and support are geared towards improving customer experience and generating better business outcomes.

Evolve and engage.

Explore Our Products
Cloud Phone System
Best for:Small and medium businesses
Unified Communications
Features:
  • Voice
  • Conferencing
  • Voicemail
  • Call recording
  • Call Detail Records (CDR)
  • Instant Messaging
  • Presence
  • Video Conferencing
  • Whiteboarding
  • CRM Integrations
  • Visual Dial Plan Editor
  • Mobile Client
  • Platform APIs
  • Personal Contact URL
  • Scripting Capability
Cloud Contact Centre
Best for:Voice only contact centres
Features:

All the features of Voxivo plus:

  • Skills Based Routing
  • Inbound Voice Routing (IVR)
  • Automatic Call Distribution (ACD)
  • Supervisor Control
  • Real Time Monitoring
  • Historical reporting
  • Performance Dashboards
  • Outbound campaign tracking
  • Interaction recording
  • Workforce Management
  • Dashboards and Analytics
Genesys Cloud
Best for:Omnichannel contact centres
Features:
  • Speech-enabled IVR
  • Voicebots
  • Chatbots
  • Chat and Email Routing
  • Co-browse and Screenshare
  • SMS and Messaging Apps Routing
  • Callback (IVR and Web)
  • Advanced Outbound Campaigns
  • Inbound/Outbound Blending
  • Interaction Recording
  • Screen Recording
  • Quality Management and Compliance
  • Workforce Management
  • Access to AppFoundry Marketplace
  • Historical Reporting
  • Performance Dashboards

Buyers Guide to the best Cloud Telephony System for your business:

Looking to reduce overheads and reduce costly maintenance contracts?

  • Explore your potential current challenges
  • Review our step by step guide to migrating to the cloud
  • See the benefits of moving to cloud telephony including management, flexibility and cost control

Download buyer’s guide

Case Studies
from Foehn’s customers

Don’t just take our word for it!

“The thing that makes the Voxvivo platform different is you have a visual editor of the call routes…. It was only after using Voxivo that I realised there had been gaps in our schedule for the past three years. It really helps you not make those fundamental mistakes, it has been a huge benefit to have that.”

Christopher Roberts, IT and Finance Director Trident Honda

Christopher Roberts, IT and Finance Director from Trident Honda shares his experiences of the Voxivo platform.

Watch the video

News, Videos & White Papers

Five Tech Trends That Help Redefine Customer Experience
6th April 2020
Analysing and Shaping Customer Journeys Whitepaper
24th March 2020
Foehn and Genesys wanted to share our latest thoughts on the challenge of delivering a brilliant customer experience, building effective customer relationships and the power of predictive analytics.  
AHDB Video Case Study
23rd March 2020
AHDB are a research and development body serving farmers on the front line. As a…
Agriculture & Horticulture Development Board PureCloud Contact Centre
22nd March 2020
Taking the first steps   Stories of large, multi-national contact centre deployments often steal the…
Foehn crowned EMEA Cloud Partner of the Year by Genesys
Foehn, the developer and integrator of Cloud contact centre systems, has been awarded ‘EMEA Cloud…
How to Find the Perfect Cloud Phone System
20th March 2020

Accreditations and Awards for our London Based Team
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