Foehn Provide Cloud Phone Systems & Unified Communications

Next generation cloud communications

As customers adopt modern communication tools so should companies. At Foehn, we have built great value products that enable just that, with a rich feature set, ease of use, speed of adoption and delight for the user.

Our products, combined with class-leading professional services and support are geared towards improving customer experience and generating better business outcomes.

Evolve and engage.

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Explore Our Products

Cloud Phone System

Best for:Small and medium businesses
Unified Communications

Features:

Voice
Conferencing
Voicemail
Call recording
Call Detail Records (CDR)
Instant Messaging
Presence
Video Conferencing
Whiteboarding
CRM Integrations
Visual Dial Plan Editor
Mobile Client
Platform APIs
Personal Contact URL
Scripting Capability

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Cloud Contact Centre

Best for:Voice only contact centres

Features:

All the features of Voxivo plus:

Skills Based Routing
Inbound Voice Routing (IVR)
Automatic Call Distribution (ACD)
Supervisor Control
Real Time Monitoring
Historical reporting
Performance Dashboards
Outbound campaign tracking
Interaction recording
Workforce Management
Dashboards and Analytics

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Genesys Cloud

Best for:Enterprise contact centres

Features:

Speech-enabled IVR
Voicebots
Chatbots
Chat and Email Routing
Co-browse and Screenshare
SMS and Messaging Apps Routing
Callback (IVR and Web)
Advanced Outbound Campaigns
Inbound/Outbound Blending
Interaction Recording
Screen Recording
Quality Management and Compliance
Workforce Management
Access to AppFoundry Marketplace
Historical Reporting
Performance Dashboards

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Buyers Guide to the best Cloud Telephony System for your business:

Looking to reduce overheads and reduce costly maintenance contracts?

Explore your potential current challenges
Review our step by step guide to migrating to the cloud
See the benefits of moving to cloud telephony including management, flexibility and cost control

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Case Studies
from Foehn’s customers

Don’t just take our word for it!

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Christopher Roberts, IT and Finance Director Trident Honda

Christopher Roberts, IT and Finance Director from Trident Honda shares his experiences of the Voxivo platform.

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News, Videos & White Papers

Analysing and Shaping Customer Journeys Whitepaper

24th March 2020

Foehn and Genesys wanted to share our latest thoughts on the challenge of delivering a brilliant customer experience, building effective customer relationships and the power of predictive analytics.

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AHDB Video Case Study

23rd March 2020

AHDB are a research and development body serving farmers on the front line. As a small niche contact centre they were able to access the power of Genesys Cloud to give them visibility, utilisation and accountability.

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Agriculture & Horticulture Development Board PureCloud Contact Centre

22nd March 2020

Taking the first steps Stories of large, multi-national contact centre deployments often steal the…

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Foehn crowned EMEA Cloud Partner of the Year by Genesys

Foehn, the developer and integrator of Cloud contact centre systems, has been awarded ‘EMEA Cloud…

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How to Find the Perfect Cloud Phone System

20th March 2020

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Unified Communications and Collaboration Buyers Guide 2019