CX 2018-02-16T14:20:25+00:00

CX Contact Centres

Redefine your customer relationships and improve your customer experiences

Map your customer journey across all touchpoints

Today’s map of interactions usually includes, IVR, web chat, social media and more.

Build exceptional experiences with a seamless customer engagement strategy that is proactive and personalised across all channels and touchpoints throughout the entire lifecycle.

Customer Engagement - Foehn Contact Centres

Design and manage better customer journeys

In order to identify the next best course of action across voice or digital channels, it’s important to know customer’s history and preferences and current needs.

Support seamless channel transitions

The key to success is to create and sustain customer relationships across assisted and self-service transitions.

Inbound Customer Engagement - Foehn

Inbound

Improve the customer journey with Inbound customer engagement

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Outbound Customer Engagement - Foehn

Outbound

Outbound customer engagement: reach your customers first

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Self Service Customer Engagement - Foehn

Self Service

Let your customer help themselves and only contact experts when they need to

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contact centre front cover 1

CX: Is your contact centre ready to enable digital transformation?

Frost & Sullivan research shows that a cloud-based approach to the contact centre can help companies enable digital transformation quickly and cost effectively, allowing them to nimbly embrace the new way of working with employees, partners and customers.

Download here

CX Resources 

Customer Experience Top Tips - Foehn

Top Tips For Improving Customer Experience Within Your Contact Centre

Contact Centre Buyer's Guide - Foehn

Contact Centre Buyer’s Guide

Future Proof Your Contact Centre - Foehn

Future Proof Your Contact Centre