Citizen expectations around digital engagement has changed drastically. So how can councils effectively manage multiple digital channels across a spectrum of services whilst delivering a good customer service to their citizens?

Join the discussion where we will be joined by local government expert, Mark Adams Wright, to discuss the following questions:

  • What is a digital channel? Why do they exist? and how do you manage one?

  • How councils can improve citizen engagement through channels such as email, chat, social and web?

  • Why building a citizen first approach is key for councils embarking on a digital transformation journey?

  • The importance of customer journey mapping and how to architect one that suits both the council and citizen needs?

Register now to secure your place!

Roundtable Details
Date: Thursday, 1st July 2021
Time: 11AM BST

Check out our speakers for this session!

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