Resource Centre
Keeping Home Workers Engaged and Motivated
At the start of the year digital transformation programmes tended to be geared around 12- to 24-month horizons. Meeting targets often meant uniting different departments and personalities. Fast forward to…
Guide to CX lessons learnt from the COVID-19 lockdown
The latest report from Foehn and MyCustomer: CX lessons learnt from the COVID-19 Lockdown. As contact centres continue to operate in new and digital ways, this report outlines five different…
Microsoft Teams is here to stay, what's the next step?
Unless you have been living in a cave or rowing across an ocean for the last couple of months, you will know that most of us (with the exception of…
