Resource Centre
Blog: Why gamification is topping the bill for contact centre agent workforce management in 2021
Who would have thought, five years ago, that contact centre operators up and down the country would be sending agents home – and asking them to spend their time notching…
Kerv Group Adds Market Leading Digital Transformation Capabilities With cloudThing
Kerv Completes Its Fifth, And Largest Deal In 10 Months, Trebling Headcount And Establishing An Industry-Leading Capability In The Growing Digital Transformation Market. Kerv, Foehn’s parent group, has announced the…
Guide: How Workforce Management and Gamification Transform Agent Effectiveness
This white paper highlights how workforce engagement management and gamification positively affect agent effectiveness while revolutionising the customer experience.
Webinar: Workforce Engagement Management and Gamification
If you missed our webinar on Workforce Engagement Management and Gamification, you can now watch it back on demand. What was covered? How you can better support and train your…
