Resource Centre
Blog: 8 contact centre trends you need to consider to future proof your business
The COVID-19 pandemic altered lots of things, many of which are now part of how we do business. Contact centre operations not least. Forcing agents to commute and packing them…
Webinar: Contact Centre Evolution: Achieving Operational Excellence and Efficiency
If you missed our webinar on contact centre evolution for BPO’s, you can now watch it back on demand. What was covered? How can BPO’s gain an competitive advantage to…
Cloud Contact Centre Case Study: Arvato CRM Solutions
Changing up with cloud-first strategy Arvato enables agents to work securely from anywhere, speeding up agility and creating innovative client solutions. [ Download PDF ] At a glance Customer name:…
Blog: Is voice being silenced in the contact centre?
Speaking with our customers it’s clear omnichannel communication is getting ever more popular. Most have well-formed digital road maps and intend to make greater use of channels like webchat, email,…
