We’re working with many Local Government organisations to accelerate digital plans and transformations to help improve their CX. At our fourth Local Government virtual event we demonstrated how Councils can deploy and effectively utilise AI bot technology like chatbots and voicebots to enhance their customer experience and journeys. We uncovered:

  • How Councils can build empathy with citizens using automation and AI.
  • How to integrate bot technology with the rest of the contact centre to ensure a seamless experience.

View our infographic to find out what our key findings were from our session.

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