Newsroom: £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company

Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK today with the merger of leading IT businesses, DoubleEdge Professional Services, Foehn and Metaphor IT. It has been created to bring together the expertise of the three companies to help mid-market customers achieve successful business outcomes in a new digital era. Their combined offer includes:

  • DoubleEdge Professional Services delivers and manages solutions across UC, voice, data, mobility and innovative compliance products, with an impressive client list of corporate businesses.
  • Foehn is a Cloud UC and Contact Centre provider with award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year. Foehn has over 300 customers in both the public and private sectors.
  • Metaphor IT is a leading managed services business focusing on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles.

Leading mid-market private equity house, LDC, has provided funding to enable the £30 million merger of the three highly complementary, cloud-based managed services businesses.

All three businesses are delivering double-digit growth rates and the new company will drive further organic growth of these businesses. The management team will also identify further complementary acquisitions, supported by follow-on funding from LDC.

With DoubleEdge Professional Services, Foehn and Metaphor IT combined, Kerv comes to the market with current revenues approaching £20 million and a highly experienced team of 100 across offices in central London; Richmond, Greater London and Vigo, Spain. It will offer business outcome focussed solutions, comprising of converged IT managed services, unified communications, contact centre, security and compliance applications, all delivered in a way that will set the industry benchmark for excellent customer experience.

The management team of each of the three businesses all join the senior team, led by Alastair Mills as Executive Chairman; Mike Ing, Managing Director and Andrew Marshall, group CFO.

Kerv’s proposition puts the customer front and centre – helping to solve business problems and navigate a successful path into a more digital-led future.

Through the organic growth of the three businesses, along with acquisition and partnership, Kerv is setting out to establish itself as a highly differentiated IT partner with a longer-term customer value proposition than the current norm. The explosion of high quality cloud solutions and the pace of innovation have changed the landscape for managed service providers and the array of options for mid-market customers.

Underpinned by the combined expertise and customer relationships of DoubleEdge Professional Services, Foehn and Metaphor IT, Kerv is setting out to differentiate by delivering exceptional customer experience (CX) and a ‘cloud-first’ strategy. An in-house development team, based in Spain will seamlessly integrate proprietary and third party cloud applications with a rich user interface. As enterprise solutions are increasingly delivered by a combination of various cloud-based applications, software development and integration are essential skills for delivering tailored, end-to end-solutions.

Alastair Mills, Executive Chairman, Kerv says: “Customers want to buy a wider range of integrated solutions from a trusted partner whilst leveraging the power of cloud technologies. But they will only do so if those providers can continue to deliver excellent customer experience in this rapidly changing market. As we focus on organic growth of DoubleEdge Professional Services, Foehn and Metaphor IT, supplemented by carefully targeted acquisitions, we will not lose sight of our customer-first strategy.”

Underpinning the Kerv strategy is a multi-million pound investment in the future. Kerv is developing a next generation, cloud-centric operating platform specifically designed to make it easy, quick and efficient to deliver a diverse and extensive range of future-proofed services. The platform will be a crucial component in providing the best possible customer experience for DoubleEdge Professional Services, Foehn and Metaphor IT clients.

Alastair Mills continues: “Our goal is not to chase short-term profit gains through aggressive cost cutting as we look to acquire complementary businesses. Instead, with the support of LDC, we plan to invest in great companies and accelerate organic growth through a relentless focus on CX. In a technology market that continues to consolidate rapidly through M&A, we feel that now is the right time for a change in focus and culture.”

Commenting on the impact of the current Coronavirus pandemic and the timing of the company launch, Mike Ing, Managing Director, Kerv adds: “Since we sketched out our CX-focussed investment plan towards the end of 2019, we’ve seen a dramatic shift to cloud-based remote working at an unprecedented scale. With the increasing availability of rapidly innovating cloud based applications, IT managed service providers should no longer need to be asset heavy, or rely on long term infrastructure investments, their job will to be integrate best of breed capabilities to deliver solutions for their customers.”

“As a cloud-first, customer-first business, we have the combined capabilities with DoubleEdge Professional Services, Foehn and Metaphor IT to help UK businesses navigate a new way of working as they adapt to an agile, technology-led environment post the pandemic.”

The Kerv Group

DoubleEdge Professional Services
DoubleEdge Professional Services launched in 2008 and is based in the City of London, led by Steve Burges and Alex James. They bring excellent relationships with leading corporates delivering and managing solutions across UC, voice, data, mobility and innovative compliance products. DoubleEdge has an impressive client base based upon providing an unparalleled service, the client base includes, Harrods, TP ICAP, Investec and Waterstones.

Foehn
Foehn is a Cloud UC and Contact Centre provider based in Richmond, Surrey. Founded in 2000 by Managing Director James Passingham, Foehn has developed it’s own award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year. Foehn has over 300 customers in both the public and private sectors, including Kiwi.com, The Zoological Society of London (ZSL), See Tickets and The Local Government Ombudsman.

Metaphor IT
Metaphor IT is a leading managed services business based in the City of London. The business focuses on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles. Metaphor IT focuses on the clients business needs, understanding and designing technical solutions to meet the ever-changing demands of the end users.

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