As competition for spend intensifies, customer experience is becoming a battleground for retailers. Today’s customers expect seamless, multichannel experiences whether they’re shopping in-store or online. Now is the time for retailers to accelerate digital-first engagements and embrace new technologies.
- CX in retail: Experience is the new branding.
- Empathy in CX: The importance of the human touch.
- Migrating platforms: Crossing the bridge to next-gen customer engagement.
- Future-proofing your CX: Tech that puts your customers first.
- First contact resolution: A barometer of customer retention.