8 Considerations for Exceptional Customer Engagement for Retail Companies

As competition for spend intensifies, customer experience is becoming a battleground for retailers. Today’s customers expect seamless, multichannel experiences whether they’re shopping in-store or online. Now is the time for retailers to accelerate digital-first engagements and embrace new technologies.

Key Highlights

  • CX in retail: Experience is the new branding.
  • Empathy in CX: The importance of the human touch.
  • Migrating platforms: Crossing the bridge to next-gen customer engagement.
  • Future-proofing your CX: Tech that puts your customers first.
  • First contact resolution: A barometer of customer retention.