Guide: How Workforce Management and Gamification Transform Agent Effectiveness

This white paper highlights how workforce engagement management and gamification positively affect agent effectiveness while revolutionising the customer experience.
Key Highlights
- Workforce Engagement Management: The key to success in 2021
- How to develop your Workforce Management Strategy?
- Genesys: Ahead of the management game with Gamification
- The FirstCare Experience: Gamification in action.